Governance Committee Report

 

March 20 - Earl Grey Credit Union response to COVID-19

Message from Lynnette Houston, General Manager


We are here for you

First and foremost, the health, safety and well-being of our employees, members and communities remains our primary focus. We are here to ensure you continue to have ways to access services as easily and safely as possible.

Thank you for your patience during this rapidly evolving COVID-19 situation and rest assured, we’ll continue to monitor this outbreak and its effects very closely and provide you with updates thru our website. In the meantime if you have any questions or concerns please give our office a call at  306-939-2100 or 1-866-374-5005.


Effective March 19 we made a change to the way we work in the interest of public health, to protect staff, members and the wider community. We will operate behind locked doors with business operating as usual.

To conduct your business please take advantage of our online banking services; night depository; use ATM’s if you need cash, and of course phone. If you’re not already banking with us digitally, we wanted to remind you of our digital home banking services that gives you the ability to bank from home 24/7. If you need loan services please call our office, as most if not all, loan services will be provided by phone.


Loan Relief Options

During these uncertain times, we understand the worry our members may be feeling due to COVID-19, especially as it relates to your money. If you're facing financial challenges as a result of COVID-19 we're here to help. We have launched a financial assistance program for our members by offering loan payment relief. Please call our loan personnel to talk about personalized solutions and financial support. We’re here to help you manage the specific challenges you may be facing due to COVID-19. Here are some of the ways we can help:   
 

Personal Mortgages & Loans

We can work with you to defer monthly payments on your conventional and insured mortgages, and non-mortgage loans.


Commercial and Agricultural Mortgages & Loans


Your businesses are unique and your challenges may be complex. We can help assess your situation, and determine the best options to provide some relief including, working with you to defer payments or to create a payment plan to help your business navigate the economic downturn.  
 

This relief extends to personal members, small business members, commercial members,  and agricultural members in good standing who are feeling a financial impact due to COVID-19 and are looking for a temporary relief from mortgage and loan payments. There are many other options that can be explored. Please reach out to us directly to talk about financial solutions for your individual situation.   
 

To participate in these supports and programs contact our loans personnel at 306-939-2100 or 1-866-374-5005. We ask for your patience but rest assured we will help you through this uncertain time.

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy: 


Public Health Agency of Canada (PHAC)
Government of Saskatchewan
World Health Organization (WHO)

Postponed annual meeting

COVID sign

Our response to COVID-19

With the World Health Organization declaring COVID-19 (the coronavirus) a pandemic, we wanted to let our members know how and what Earl Grey Credit Union is doing in response.

The health and well-being of our members, employees and communities is our primary focus during the COVID-19 outbreak. We are practicing social distancing while providing you service. Rest assured, we have plans in place to ensure members continue to receive the services they need. In the event of changes to operation, updates will be posted here and at our office.

At our office we’ve implemented some reasonable protective health and safety actions, while following government precautions. We also encourage employees to stay home if they’re sick or have any symptoms.


We encourage all of our members to totally avoid entering our office. To conduct your business please take advantage of our online banking services; night depository; use ATM’s if you need cash, and of course phone us. If you need loan services please call our office, as most if not all loan services will be provided by phone.

We remain committed to serving you safely and remind you that we’re here to answer any questions or concerns you may have. Thank you for your patience during this evolving situation, we’ll continue to monitor this outbreak and its effects very closely and provide you with regular updates. In the meantime, if you have any questions, we're always here for you and you can reach us at 1.866.374.5005 or 306-939-2100.

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy: 


Public Health Agency of Canada (PHAC)
Government of Saskatchewan
World Health Organization (WHO



Frequently Asked Questions

  • How is the Earl Grey Credit Union protecting members and employees during this time?

    Earl Grey Credit Union is proactively taking measures to protect its members and employees. We are monitoring the situation and relying on the guidance from the Government of Saskatchewan to implement action plans. We will update this guidance as necessary.

 

  • How can I bank remotely while practicing social distancing?
     
    Online, mobile and telephone banking are some of the ways that you can continue to check your balance, pay your bills and send money among other activities. If you have any questions please call our office or visit our website earlgreycu.com page Ways to Bank.


Direct deposit.
You can have any regular Cheque you receive automatically deposited for you. Give us a call to find out how.


Pay bills.
You can pay bills online using online banking or phone our office if you do not use online banking. You can also arrange for pre-authorized bill payments where your bills are paid automatically for you each month. Call us for help with set-up.


Loan
You can apply for loans, mortgages, line of credits, accounts, investments and more right over the phone.

COOP Camp

The Earl Grey Credit Union will provide a sponsorship fee of $495.00 to one youth member of our CU to attend a CO-OP camp this summer. All you need is a letter outlining why you want to attend and what benefit you will receive from our sponshorship. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your letter.


Click on this link to learn more about the program and the dates of the camps.

CO-OP Camp